Comforting baby toys with a cause

Postage, Returns, Terms & Conditions

Postage

We offer regular and express postage within Australia using Australia Post or Sendle. Prices start at $7.95 for regular postage for parcels up to 500 grams (up to 3 Softies) - final pricing will be offered at checkout based on the items purchased.

International Postage is also available - starting at $17.00AUD to the United States. Pricing for the United States will be calculated at checkout based on the items you wish to purchase. For all other countries, please contact us at info@octoprem.com.au for an international shipping quote.

We generally send out orders within 2 business days of payment being received, with the exception of personalised products, which are usually sent out within 3-4 business days of payment being received.

Parcels sent by regular post are usually delivered within 1-10 business days. For Express Post, delivery usually occurs within 1-3 business days. 

You will be required to enter your delivery address for postage to be calculated – please ensure the address details you provide are correct and the premises will be attended and/or there is a safe place to leave the parcel. By default, we allow Australia Post/Sendle to leave the parcel at the premises if they are unattended.

If you would like to sign for the parcel on delivery, please notify us via e-mail or leave us a note when you checkout (please note extra charges apply for this service).

If the parcel cannot be delivered due to an incorrect address or is otherwise undeliverable, extra charges may apply to send the parcel again.

Returns or queries

If for some reason you consider that the Octoprem product you have received is faulty, please contact us within 7 days of receiving your order. Please provide photos of the product you have received and any faults so that we may assist you in a timely manner.

For all other queries regarding your purchase, please contact us at  info@octoprem.com.au We will do our best to resolve any issues or queries you have.

Terms & conditions

Cancelling an order

Please note that orders cannot be cancelled once payment has been processed.

Images and colours

Please note that all images shown are sample images only and provide an indication of the product shape and style. Actual product colours may vary and product dimensions may also vary as all items are hand made.

Product use guidelines

Please see product packaging and enclosed information cards for care and safety instructions for our products. Please follow all guidelines to ensure our products are used in a safe manner and are beneficial for your baby.

Copyright and trademarks

All images and content displayed on this website are subject to copyright and cannot be used without our prior written consent. Octoprem is a trademark of Three Little Dees.